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FAQ - Frequently Asked Questions

Is there a cost to access the system?

• No.

Can the system be customized?

• Yes.

Is there a cost to customize the system?

• It depends on certain variables, such as the extent of customization and volume of shipments.

How many users can use the software?

• The number of users is unlimited.

Do users have different levels of access?

• Yes, if you require it.

What hours is the software available?

• 24 – 7 – 365.

Will my account have an ICAT Get It Now Account Manager assigned to it?

• Yes.

What hours are ICAT Get It Now personnel available?

• 24 – 7 – 365.

How many warehouses does ICAT have access to?

• We have locations in all major cities.

Is there a cost to warehouse assets?

• It depends on certain variables, such size assets and volume of shipments.

Does ICAT Get It Now offer inspection services?

• Yes.

Does ICAT Get It Now offer cleaning and preparation services?

• Yes.

Do we offer product replenishing services?

• Yes.

Does ICAT Get It Now provide training for the system?

• Yes, via the web or on site if necessary.

Does ICAT Get It Now provide performance metrics?

• Yes.

Does ICAT Get It Now provide reports?

• Yes, there is a variety of reports we can provide and many that can be retrieved directly from the web.

Does the system allow others to track and trace?

• Yes, the system allows one to email a bill of lading that will have the tracking information. Via the web anyone can get updated tracking and tracing information.